Itil 4 Foundation Summary [WORKING]

"Close," Lena laughed. "It’s a framework for managing services. Think of your bakery not as just a place that makes bread , but as a value delivery machine ."

He implemented ITIL 4. He set up a simple (a tablet for complaints). He created a change control process (no new recipe without a Monday taste test). He measured customer satisfaction instead of just muffins sold. itil 4 foundation summary

She grabbed a napkin and drew four circles. "Close," Lena laughed