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“Don’t be scared of it,” he said as a window full of technical categories popped up. “It’s just a control panel for all your computer’s guts.”

Her tech-savvy nephew, Leo, happened to be visiting. He poked his head into the room. “Sounds like a driver issue. When’s the last time you updated the printer driver?”

Then, a miracle: “The best drivers for your device are already installed.”

Leo selected the 2021 version, clicked , and ignored the warning about replacing the driver.

“This is the secret back door,” he explained.