Mit freundlichen Grüßen [Ihr Name] Part 1 (present a short talk – ca. 3 minutes):

Here’s a ready-to-use practice piece (speaking and writing prompt) modeled on the format. Writing Task (Modelltest-style) Theme: Formal letter/email (Beschwerde / Information)

You bought a language coursebook online, but it arrived damaged and with missing audio files. Write an email to the customer service of the bookshop.