For the Facebook page, Symantec used its “trusted partner” status with Meta, bypassing the standard reporting queue. The fake page was down in two hours. For the X account, it took six hours—slower, because X’s API changed after the 2023 platform overhaul, and Symantec’s integration lagged.
The user experience was enterprise-grade—meaning slow, clunky, and requiring dedicated training. In contrast, competitors like ZeroFox or RiskIQ (now Microsoft) offered a more fluid, modern UI. Mariana also discovered that —the ability to automatically block malicious domains via her DNS provider—required an expensive add-on integration. Out of the box, Symantec was exceptional at detection but mediocre at automated remediation . For the Facebook page, Symantec used its “trusted
Mariana’s analyst, David, was assigned to operate the Symantec DRP console. Here is where the story gets nuanced. Out of the box, Symantec was exceptional at