The agent explained, patiently: “The warranty covers hardware defects — like if the screen had lines or touch issues on its own. But cracks from a drop are physical damage. Most manufacturers treat that the same way.”
Lena felt her stomach tighten. “But it’s a brand-new phone!” does the apple warranty cover cracked screens
The tech smiled. “That’s what everyone says after the first crack.” The standard warranty is for Apple’s mistakes, not yours. For cracked screens, you either pay for AppleCare+ upfront — or pay more later. “But it’s a brand-new phone
Lena’s iPhone 14 slipped from her jacket pocket as she got out of the car. It hit the driveway corner-first — a spiderweb of cracks spread from the top left corner, and a sliver of glass flaked off. Lena’s iPhone 14 slipped from her jacket pocket
If you have , the extended coverage plan, then yes — cracked screens are covered, though you’ll pay a service fee (usually $29 for iPhone, $49 for iPad). Without AppleCare+, out-of-warranty screen repair costs vary by model, typically from $129 to $379 or more.
The chat agent was polite but direct: “I see you don’t have AppleCare+. Under the standard warranty, accidental damage isn’t covered. The repair cost for a screen replacement would be $279.”
She paid Apple for the repair that afternoon — $279 plus tax. As she handed over her phone, she told the tech, “I’ll be back for AppleCare+ on my next phone.”