✅ (e.g., 2023.5 Patch 2) ✅ Hosting type (On-prem / Cloud) ✅ Exact error message or screenshot ✅ Steps to reproduce ✅ Log snippets (from C:\Program Files\ConnectWise Automate\Logs\Server ) ✅ Has this ever worked? If yes, when did it break? ✅ Recent changes (Windows updates, firewall rules, SQL migration)
1. Understanding ConnectWise Automate Support Tiers Before troubleshooting, identify the type of support you need: connectwise automate support