Turn off "Silent Mode" in Norton while troubleshooting the connection, otherwise you won't see the pop-ups telling you it blocked the access.
I use Chrome Remote Desktop to access my home PC from my work laptop. I’ve been a long-time Norton 360 subscriber. Here is the honest truth about running both together. chrome remote desktop and norton security
Works flawlessly, but you must tweak Norton’s settings first. Rating: 4/5 Turn off "Silent Mode" in Norton while troubleshooting
5 stars for Chrome Remote Desktop. 4 stars for Norton because they don't auto-detect this legitimate software during setup. If you are willing to spend 2 minutes adding an exception rule, this is the most secure remote setup you can get. Here is the honest truth about running both together
Once configured, it runs perfectly. Chrome Remote Desktop is lightweight, and Norton doesn’t slow down the remote connection noticeably. Even with background scans running, the latency is very low. I can transfer files via Google Drive and control my desktop without lag.